12.13.18
The Los Angeles County Metropolitan Transportation Authority selected TransCore to implement and maintain an advanced back office system that enhances customer service and financial management of all ExpressLanes transactions, which exceeded 115 million in 2016.
TransCore will implement its Integrity Back Office System to process all ExpressLanes transactions and manage customer notifications, self-service website applications, account management, FasTrak transponder inventory, financial management and reconciliation, payment processing, and network security. The Integrity software system incorporates the business logic, customer relationship management, and accounting needs specific to tolling in a highly stable, reliable, and predictable solution.
Acting in close partnership with LACMTA, TransCore will establish a major new base of operations in Los Angeles to best serve LACMTA and its ExpressLanes customers. TransCore will monitor system performance through its InsightMaintenance Online Management System and will provide software support 24 hours a day, seven days a week by a team of IT staff located in the LACMTA ExpressLanes Call Center.
“We are honored to serve as the system integrator for LACMTA’s back office solution and are committed to providing a comprehensive array of account management solutions that significantly improve the customer experience,” TransCore VP and Managing Director Chris Hall said. “TransCore remains focused on delivering the best products, services, and value to our customers and is excited for the opportunity to partner with an agency like LACMTA who shares in this vision to deliver the same value to their customers.”
TransCore will implement its Integrity Back Office System to process all ExpressLanes transactions and manage customer notifications, self-service website applications, account management, FasTrak transponder inventory, financial management and reconciliation, payment processing, and network security. The Integrity software system incorporates the business logic, customer relationship management, and accounting needs specific to tolling in a highly stable, reliable, and predictable solution.
Acting in close partnership with LACMTA, TransCore will establish a major new base of operations in Los Angeles to best serve LACMTA and its ExpressLanes customers. TransCore will monitor system performance through its InsightMaintenance Online Management System and will provide software support 24 hours a day, seven days a week by a team of IT staff located in the LACMTA ExpressLanes Call Center.
“We are honored to serve as the system integrator for LACMTA’s back office solution and are committed to providing a comprehensive array of account management solutions that significantly improve the customer experience,” TransCore VP and Managing Director Chris Hall said. “TransCore remains focused on delivering the best products, services, and value to our customers and is excited for the opportunity to partner with an agency like LACMTA who shares in this vision to deliver the same value to their customers.”